How to order:

 

Customers may call our service line at 937.473.5360 for any orders not made from our online store.

 

All custom orders can be made by calling our service line, or contacting Carolina Moon by e-mail from our contact page.  

 

Shipping Policy:

 

Regular orders can take up to 10-12 weeks before shipment, depending on availability of product.

 

Custom orders can take up to 14 weeks, depending on the variety of design involved in the piece.  

 

Each item varies in size and weight. To provide you with the best freight service possible, some pieces will require contact to the customer after order has been placed. Once the order has been processed, we will contact you with a shipping quote that best suits your area.   

 

Carolina Moon provides a variety of different home delivery options just for you:

 

 Threshold Plus: Service providers will place item just inside recipients preferred entrance. Two trained service providers on hand, precision scheduling to a 4-hour window, equipment to safely lower product from truck to ground, customized scheduling scripts, comprehensive physical inspection form provided for customer to fill out, convenient e-mail message sent to customer for set-up of delivery.

 

White Glove: White glove provides position of product inside the home according to homeowner’s specifications, service providers will remove product from packaging material, connect to power source if needed, and remove all debris, so home is left as it was when entered. Two trained service providers on hand, precision scheduling to a 4-hour window, equipment to safely lower product from truck to ground, customized scheduling scripts, comprehensive physical inspection form provided for customer to fill out, convenient e-mail message sent to customer for set-up of delivery.

 

**Other: Customer contact for any other shipping options not specified.

 

There will be a service charge for any stair carry (off of the main ground level of the home) of any product.

 

Once each piece of furniture is ready for delivery, a representative will contact you by phone or email to set up a delivery time.

 

On threshold plus and white glove deliveries (not on other deliveries) for:

Zone 1: Two to three business day deliveries

Zone 2: Three to four business day deliveries

Zone 3: Three to five business day deliveries

Zone 4: Four to six business day deliveries

 

Once a time is set-up for delivery, the customer must be available at the time set-up in order to stay away from any service charges for not being present on delivery. The customer available at delivery must be of 18 years of age. 

 

Hours of coverage for shipments: 8:00 a.m. to 6:00 p.m. local time where services are being performed.

 

Serviceable days: Monday-Friday, unless otherwise stated, there will be a service charge for weekend or holiday deliveries.

 

There is a 25% restocking fee for any cancelled orders.

 

Carolina Moon is not responsible for any damaged items after bill of lading/delivery receipt is signed; customers are to check for any damages upon receipt.